Visitor Tagged

Triggers when a tag is added to a visitor.

Trigger

File Uploaded

Triggers when a file is uploaded in a chat.

Trigger

Visitor Untagged

Triggers when a tag is removed from a visitor.

Trigger

Agent Unassigned

Triggers when an agent is unassigned from a chat.

Trigger

Agent Assigned

Triggers when an agent is assigned to a chat.

Trigger

Chat Transferred

Triggers when a chat is transferred to another agent.

Trigger

New Message Received

Triggers when a new message is received.

Trigger

Visitor Banned

Triggers when a visitor is banned.

Trigger

Chat Ended

Triggers after a chat has ended.

Trigger

New Chat Started

Triggers when a new chat begins.

Trigger

Close Chat

Closes an ongoing chat session.

Action

Set Chat Custom Field

Sets a custom field value for a chat.

Action

Update Visitor Info

Updates the information of a visitor.

Action

Send File

Sends a file to the visitor in a chat.

Action

Untag Visitor

Removes a tag from a visitor.

Action

Create Ticket

Creates a support ticket from a chat.

Action

Tag Visitor

Adds a tag to a visitor.

Action

Unban Visitor

Unbans a visitor, allowing them to start chats.

Action

Assign Agent

Assigns an agent to a chat.

Action

Transfer Chat

Transfers a chat to another agent.

Action

Ban Visitor

Bans a visitor from starting new chats.

Action

Unassign Agent

Unassigns an agent from a chat.

Action

Send Message

Sends a message to a chat.

Action

Action Name

Trigger Description which will be a bit long

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Trigger Description

Action Name

Trigger Description

Action Name

Trigger Description

AI Action Name

Trigger Description which will be a bit long

Trigger Name

Trigger Description

AI Action Name

Trigger Description

Trigger Name

Trigger Description

Trigger Name

Trigger Description

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Trigger Description

Nanonets

Livechat

Connect sources

Import chat transcripts as 'chat_transcripts.json'

Classify and tag chat content

Update tickets with tags 'ticket_updates.csv'

Run Workflow

Connect sources

Stream live chat data as 'live_chat_stream.json'

Perform sentiment analysis

Export sentiment data 'sentiment_report.csv'

Run Workflow

Connect sources

Load new chat messages 'new_chat_messages.json'

Translate chat messages

Send translated chats 'translated_chats.json'

Run Workflow

uncover new possibilities

Contact us to enhance your workflows today

Capture leads in LiveChat, create Salesforce contacts, and notify your sales team via Slack.

Run Workflow

From LiveChat, create Trello cards for tasks, and save related files automatically in Dropbox.

Run Workflow

Integrate LiveChat with WordPress, track engagement using Analytics, and optimize customer experience.

Run Workflow

Log chat transcripts in Sheets, analyze for trends, and follow up with customers through Gmail.

Run Workflow

Manage support queries from LiveChat in Asana and log tickets in Zendesk for follow-ups.

Run Workflow

Use LiveChat to engage customers, track orders in Shopify, and add clients to Mailchimp campaigns.

Run Workflow

Build Workflows within minutes

Use natural language to create and run workflows that interact with all your apps and data.

Connect with your documents, apps and databases

Create workflows using natural language

Read information, write data, and perform actions in your apps and databases.

Seamless App Integrations

Connect your apps, databases and documents to create unified workflows that automate manual tasks.

Connects with your documents, apps and databases

Real time data sync between data sources

Create workflows that perform in-app tasks for you

Use AI within Workflows

Build and use custom LLMs to write texts, post responses and execute RAG workflows within apps.

Create a custom LLM using your data

Train on custom data sources - Emails, Support Tickets, Customer Databases and more

Create workflows and chatbots using custom LLMs

LiveChat provides real-time communication solutions for businesses, facilitating instant interaction with customers via chat windows on websites. It streamlines customer support by offering features to monitor interactions, maintain chat records, and evaluate service metrics. The software integrates seamlessly with numerous business systems, enhancing its versatility in customer service applications.

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common use cases

Import chat transcripts as 'chat_transcripts.json'

Automated Ticket Tagging

Categorize incoming live chat messages for efficient ticket routing and prioritization.

Stream live chat data as 'live_chat_stream.json'

Update tickets with tags 'ticket_updates.csv'

Automated Chatbot Escalation

Customer Sentiment Analysis

Livechat

Nanonets

common use cases

Analyze customer sentiment in real-time to improve service and identify trends.

Perform sentiment analysis

Export sentiment data 'sentiment_report.csv'

Load new chat messages 'new_chat_messages.json'

Real-time Translation

Translate live chat conversations in real-time to support multilingual customer service.

Translate chat messages

uncover new possibilities

Contact us to enhance your workflows today

Integrations with nanonets

Send translated chats 'translated_chats.json'

Explore a range of customizable Livechat integrations, tailored to enhance workflow automation journey

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Shopify

Hubspot

Salesforce

Shipstation

Typeform

Webhook

Lusha

Slack

Monday

Notion

Openai

Snovio

Stripe

Discord

Zendesk

Airtable

Outreach

Sendgrid

Mailchimp

Pipedrive

Quickbooks

Leadconnector

Phantombuster

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Facebook Lead Ads

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Nanonets prioritises the confidentiality and integrity of your data. As a testament to our commitment, we adhere to stringent compliance standards, including GDPR, SOC 2, and HIPAA. Privacy Policy

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Automation stories straight from our
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“There was a visible difference in how the app worked, and we were able to appeal to our customers by making it easy to pay bills”

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Kale Flaspohler

Financial Advisor, ProPartners Wealth

“We are seeing a major difference in accuracy, as Nanonets provides a >95% accuracy which has helped cut down our processing time by ~50%.”

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Accounts Payable, SaltPay

“Nanonets' direct integration with SAP helped SaltPay automate a crucial part of their Accounts Payable process”

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Luke Faulkner

Product Manager, Tapi

“Tapi has been able to save 70% on invoicing costs, improve customer experience by turnaround of seconds from >6hrs and free up staff members from tedious work”

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Ryan Hess

Head of Accounts Payable, ACM

"I have built a relationship with Nanonets which is an important ideal of ACM and it feels now as if they are part of the family."

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Tay Kim

Product Operations Manager, Expatrio

"A great product and amazing customer support. Their response time was amazing. They went an extra mile to figure a plan that helps us scale our business."

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